Email address requirements

Be scam aware: Any official RTA electronic correspondence will always come from an email address. The RTA will only ask you to provide your details by completing an approved RTA form via RTA Web Services or a paper RTA Update your details form. If you have concerns you are not dealing with an authorised RTA officer, hang up/do not respond and contact the RTA directly.

It is a requirement to provide the RTA with a unique and valid email address when submitting bond and tenancy transactions. This enables the RTA to send correspondence relating to a tenancy and bond to all relevant parties.

It's important when an email address for a tenant is provided, it is one that isn’t shared with anyone else and can only be used by that individual tenant. The RTA monitors for incorrect or invalid email addresses added on behalf of tenants and acts to remove these when identified.

It is also important to update contact details if they happen to change during a tenancy. Providing accurate and up-to-date contact information enables the RTA to provide digital service options to our customers, improves our ability to communicate with all parties effectively, and helps protect the privacy of our customers, particularly in instances where there may be domestic and family violence.

Updating incorrect email addresses provided to the RTA

Please note, it is an offence under sections 511 and 514 of the Residential Tenancies and Rooming Accommodation Act 2008 (Qld) (the Act) for a person to knowingly provide information to the RTA that is false or misleading. This includes information provided through RTA Web Services.

Supporting vulnerable customers in our community

If your agency works with vulnerable customers who do not have an email address, please read the FAQs below for next steps or contact the RTA for assistance.

Frequently asked questions (FAQs)