How do I pay for a single bond or a bond increase online?
You can pay your bond with a credit or debit card, or via BPAY. If you choose to pay via BPAY, you will be provided with a biller code and a customer reference number during the payment process.
An Acknowledgment of rental bond will be sent to all parties once the payment has cleared.
Payments by credit/debit card will generate a real-time payment receipt which can be used to confirm your bond has been lodged, prior to receiving your official Acknowledgement of rental bond from the RTA.
If you pay by BPAY you will not receive a receipt at the time of payment. Confirmation of payment from your online banking may be acceptable as proof of payment, prior to receiving your official Acknowledgement of rental bond from the RTA. However, this should be discussed between the relevant parties.
Please note: BPAY payments may take longer that debit/credit payments to clear. Visit BPAY for more information.
Who is a bond contributor?
A bond contributor is anyone who:
- has paid an amount towards the bond and
- is listed on the bond by the RTA.
Bond contributors are usually tenants but may also be someone who has paid the bond on a tenant’s behalf. All bond contributors should be listed on the bond lodgement. The RTA will only be able to discuss the bond with listed bond contributors and the property manager/owner.
How do I increase the bond if the rent goes up during a tenancy?
The online Bond Lodgement Web Service can facilitate bond increases. As you fill out the Bond Lodgement Web Service, you will be given the option to select whether you want to lodge a new bond or a bond increase.
I have a bond loan - can I lodge or increase a bond online?
You can’t submit a bond lodgement via Web Services if you have a bond loan from the Department of Housing, Local Government, Planning and Public Works. Read the Department’s guide to learn more about what happens after you have applied – including how to check the status of your online application – and/or have been approved for a bond loan or rental grant.
Can I use RTA Web Services for bulk bond lodgements and payments?
Yes. Joint lessors and managing parties acting on behalf of an organisation (eg. agents and student accommodation providers) can use the Bulk Bond Lodgement Web Service to lodge bonds in bulk and pay for them in one easy payment, via BPAY.
Do I need to complete every field to be able to submit a digital form in Web Services?
No, not all fields are compulsory. Mandatory fields are marked with an asterisk and you cannot proceed if these fields are left blank. The RTA only collects information we require to complete the relevant tenancy transaction.
I have submitted a digital form using RTA Web Services but I didn’t receive a confirmation email from the RTA – what do I do?
You should receive a confirmation email from the RTA within 30 minutes of submitting your form. Please check your spam or junk email inbox in the first instance. If you do not receive a confirmation email from the RTA after submitting your digital form:
- phone the RTA on 1300 366 311 Monday - Friday, 8.30am - 5pm, (excluding public holidays)
- email firstname.lastname@example.org.
What’s the session timeout length when using Web Services?
For security purposes, your Web Services session time is limited to two hours. After this time has elapsed you will be automatically logged out. For this reason, we recommend you periodically refresh your browser if you need to gather information before returning to complete and submit your digital form.
When I’m completing a digital form, can I save my progress and return later?
When using RTA Web Services, your information will be automatically saved as you progress through the digital form. If you leave the form before submitting it, you will be able to either continue where you left off, or start a new form. Please note, we can only store partially completed forms for seven days.