You are required to verify your identity through QGov before you can use this service. If you do not have a QGov account, you will need to set one up to begin. You will then be prompted to provide your RTA ID number and a bond number for an active tenancy you or your organisation manage. From there, a prompt will show to request a verification code. Once actioned, it will be emailed to the primary email address associated to the organisation.
What is an RTA ID and where can I find mine?
An RTA ID is a unique customer number assigned to joint lessors and organisations for transacting with the RTA. We recommend you keep this number secure. Tenants and individual lessors do not need an RTA ID to use Web Services.
You will find your RTA ID in the welcome letter, which was sent to you when you first registered with the RTA. These emails will have been sent to the main email address which your organisation/joint lessor partnership has registered with the RTA.
Can’t find your RTA ID? Contact us.
Why do I need to enter a bond number?
We ask you to enter an active bond number for a tenancy you manage as another way to match and verify your digital identity.