Using tenancy databases accurately and fairly

The use of tenancy databases is a risk management tool for property agents/owners to screen the tenancy history of prospective tenants and to list defaulting tenants once the tenancy has ended and under certain conditions.

Recording unfair, unjust or inaccurate listings of tenants can be avoided by following the rules set out in the Residential Tenancies and Rooming Accommodation Act 2008 (the Act) noting what, when and why people can be listed.

Several sections of the Act, in relation to the use of tenancy databases, carry penalty provisions, where if contravention of the Act occurs, fines can be incurred. The RTA recommends all parties be aware of these provisions to protect themselves and the privacy of tenants.

When screening prospective tenants during the application process using tenancy databases, property managers/owners must:

  • Advise prospective tenants what database/s are used in the application process
  • Advise tenants (in writing) if a listing of them has been found, and
  • Advise how a listed tenant can obtain information about the listing.

A tenant can be listed on a database if:

  • The tenant was a named tenant on the tenancy agreement
  • The agreement has ended and there is an approved reason for listing the tenant (see below)
  • All reasonable steps have been taken to advise the tenant of the proposed listing (timeframes apply).

A tenant can be listed on a database for the following reasons:

  • Unpaid rent, where a breach notice has been issued and the unpaid rent is greater than the bond amount
  • Owing money greater than the bond amount under a conciliation agreement or Queensland Civil and Administrative Tribunal (QCAT) order and the time to pay the money under the order has passed
  • Owing money greater than the bond amount after abandonment of the property (and there is no current objection by the tenant)
  • Objectionable behaviour (if a QCAT order has been made for termination of the agreement)
  • Repeated breaches (if a QCAT order has been made for termination of the agreement).

Note that specific criteria apply for listing a tenant for reasons mentioned above. Consult the Act and Regulations for further details.

Important considerations about using tenancy databases to list tenants

  • Tenants can challenge proposed listings and current listings if they are inaccurate, incomplete, ambiguous or out of date.
  • If a debt has been paid by a defaulting tenant, the listing must be removed from the database.
  • Listing a tenant cannot occur until a tenancy has legally ended and in most cases, when a QCAT order is in place.
  • A listing can only be kept on a database for 3 years. There are rules for both database operators and property managers/owners on management practices to avoid out-of-date and unlawful listings.
  • Breaching laws relating to tenancy databases carry a penalty of up to 50 units per offence for individuals.
  • The current penalty value for an individual is $154.80. The penalty unit amount is greater for corporations.

Privacy laws may also come into play when tenancy databases are used to record tenants’ personal information. More information is available on the Office of the Australian Information Commissioner website.

There are also additional protections for victims of domestic and family violence in relation to proposed listings, removal from tenancy databases and listings where breaches of the tenancy agreement have occurred because of an act of domestic or family violence has been perpetrated against them.

For more information on tenancy database legislation visit or contact the RTA direct on 1300 366 311.

Original publication on 31 May 2019
Last updated on 03 Aug 2023

Note: While the RTA makes every reasonable effort to ensure that information on this website is accurate at the time of publication, changes in circumstances after publication may impact on the accuracy of material. This disclaimer is in addition to and does not limit the application of the Residential Tenancies Authority website disclaimer.