RTA releases Compliance and Enforcement Action Plan 2024

The RTA has today published its Compliance and Enforcement Action Plan 2024, which aims to provide the Queensland renting community with further clarity on our priority enforcement areas and actions.

As an experienced regulator, the RTA acts in the public interest to support and protect Queenslanders by addressing issues of alleged non-compliance with the Residential Tenancies and Rooming Accommodation Act 2008 (the Act) in a timely, informed and consistent way. 

Regulatory compliance remains a core strategic priority for the RTA, and we will continue to work with stakeholders across the Queensland renting community to share our progress and seek feedback on how we can continue to support them in their work and ensure compliance with the Act is upheld. 

New and trending breaches of the Act that will be prioritised in 2024 include:

  • rent increases within the 12-month period
  • non-compliance with repair orders
  • unlawful entry
  • breaching agreement terms
  • providing false and misleading information
  • rent not offered at a fixed amount
  • non-lodgement of bond.

The RTA takes enforcement actions that are proportionate to the severity of the breach, public interest and community impact. Enforcement outcomes include:

  • Notice of non-compliance – may be issued where there is no history of non-compliance, where it is an isolated instance or other mitigating circumstances apply
  • Penalty infringement notice (fine) – generally issued where legally possible and where there is repeated non-compliance and deliberate or potential harm caused
  • Prosecution – pursued for serious matters or systemic non-compliant conduct and litigation is in the public interest.

In partnership with other Queensland Government agencies and regulators, the RTA will also continue to drive referrals and share insights to identify trends and inform future legislative changes.

For more information or tenancy support, you can contact us.

Original publication on 15 Dec 2023
Last updated on 15 Dec 2023

Note: While the RTA makes every reasonable effort to ensure that information on this website is accurate at the time of publication, changes in circumstances after publication may impact on the accuracy of material. This disclaimer is in addition to and does not limit the application of the Residential Tenancies Authority website disclaimer.