RTA Webinars: Introducing RTA Web Services for refunds, bond disputes and updating your details
Following the successful launch of the RTA’s Bond Lodgement Web Service in mid-2019, we are now ready to launch new Web Services for bond refunds, bond disputes and updating customer details in early December 2019. This includes a digital fast track option for agreed bond refunds – an exciting new product that will enable tenants and property owners/managers to complete an agreed bond refund online quickly and easily.
The RTA will be presenting a series of two webinars to introduce and explain these new services.
Webinar 1 – RTA Web Services: Introducing the Fast Track Bond Refund and Update Your Details
Date: Thursday 28 November 2019
Time: 10.00am – 10.30am
Location: Online
Outline:
- How to register for Web Services
- Information you need to lodge a Fast Track Bond Refund request
- Fast tracking a bond refund
- Updating your details online Existing RTA services for managing parties
Webinar 2 – RTA Web Services: Introducing the Notice of Claim process and bond disputes
Date: Thursday 5 December 2019
Time: 10.00am – 10.30am
Location: Online
Outline:
- Disagreeing with proposed bond refund amounts
- Navigating the Notice of claim process
- Requesting dispute resolution from the RTA
- Upcoming changes to RTA services