The RTA has published the refreshed Compliance and enforcement action plan 2024–26, which has updated priorities to align with recent rental law changes.

The RTA acts in the public interest to support and protect Queenslanders by addressing issues of alleged non-compliance with the Residential Tenancies and Rooming Accommodation Act 2008 (the RTRA Act) in a timely, informed and consistent way.  

Over the past 12 months, multiple rental law changes were introduced in stages under the Residential Tenancies and Rooming Accommodation and Other Legislation Amendment Act 2024. The most recent changes came into effect from 1 May 2025.  

To reflect these changes, we have updated the Compliance and enforcement action plan 2024–26 to include new priority offences for non-compliance with:

• the tenancy application process (a standardised application form was introduced on 1 May 2025)
• providing evidence for a bond claim (a requirement introduced in September 2024)
• providing or keeping receipts (a key piece of evidence when making a bond claim).  

In addition to these new priorities, the below trending breaches of the RTRA Act will continue to be prioritised in the updated action plan:

• rent increases within 12 months
• unlawful entry
• providing false and misleading information
• rent not offered at fixed amount
• non-lodgement of bond.

These priorities are only a small subset of the offences under the RTRA Act. To make it easier for the Queensland rental sector to identify other offences, we have also published a complete List of offences under the Residential Tenancies and Rooming Accommodation Act 2008.  

If you suspect someone has committed an offence, you can request an investigation.

If an offence is confirmed, there are several possible outcomes from an RTA investigation. We take enforcement actions that are proportionate to the severity of the breach, public interest and community impact.

The RTA can investigate alleged offences committed under the RTRA Act regardless of when they occurred. However, we can only issue penalty infringement notices or pursue prosecutions for offences that occurred within the past 2 years, due to statutory timeframes.  

Regulatory compliance is a core strategic priority for the RTA. We will continue to work with the Queensland renting community to support them to understand legislation, take feedback on our regulatory approach and ensure compliance with the RTRA Act is upheld.  

For more information or tenancy support, you can contact us.