We're moving in June 2021

After more than a decade at 179 Turbot Street in Brisbane city, the Residential Tenancies Authority (RTA) is moving house to Midtown Centre at 150 Mary Street in Brisbane’s CBD. 

From late June 2021, customers wanting to access in-person tenancy information and support can visit our new front counter at Midtown Centre. It’s conveniently located just an eight-minute walk from Central Station and is close to key public and active transport hubs. 

Upcoming service changes  

To ensure the health and safety of customers and staff during the relocation of the RTA office, a temporary closure of the RTA front counter at 179 Turbot Street may be required for up to five working days in mid-June 2021. The new RTA front counter will open at Midtown Centre (150 Mary Street) from late June.   

During this mid-June relocation period, all other RTA services will be available to support customers including:  

  • RTA Contact Centre and Dispute Resolution service – 1300 366 311, Monday - Friday, 8.30am - 5pm (excluding public holidays)
  • RTA Web Services and eServices – 24/7 via the RTA website  
  • RTA postal address – GPO Box 390, Brisbane, Qld, 4001.  

The RTA will notify customers of any planned front counter closure dates by mid-May via our website and RTA News. You can subscribe here to stay in the loop. 

Original publication on 22 Apr 2021
Last updated on 16 Dec 2021

Note: While the RTA makes every reasonable effort to ensure that information on this website is accurate at the time of publication, changes in circumstances after publication may impact on the accuracy of material. This disclaimer is in addition to and does not limit the application of the Residential Tenancies Authority website disclaimer.