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Renting? Protect your privacy – ensure the RTA has your individual email address

The Residential Tenancies Authority (RTA) is committed to protecting our customers’ privacy and security while continuing to develop and deliver services that help make renting work for everyone.

The RTA strongly encourages customers who are renting to provide an individual email account – an account which can only be accessed by you – when transacting with the RTA.

Where tenants use a shared email account, or one that is jointly accessible, this could create privacy risks if multiple parties can access RTA correspondence which may contain a customer’s most current contact details and personal information – for example, in a Domestic and Family Violence situation.

What you need to do

Consider whether the email address you usually provide when you are asked for contact details is a shared account or an individual one. If unsure, refer to the last RTA email correspondence you received to confirm which email account you provided to the RTA.

If the identified email account is an individual account that can only be accessed by you and is up-to-date, then no further action is required.

However, if you provided a shared or jointly accessible email account, you will need to update your details. Complete the Client details form from the RTA website to include an individual email address and current contact details. Alternatively, you can call the RTA Contact Centre on 1300 366 311 (8.30am-5pm, Monday to Friday).

If you have recently used the RTA’s new Bond Lodgement web service, no action is required as the service only accepts individual email accounts from customers.