Online complaints form

If you are dissatisfied with your experience with the RTA, you can use our online form to submit a complaint and we will investigate it.

You can complete the online form below with the relevant information about your specific complaint.

Your information will be treated confidentially.

Thank you for your time and comments.

Click here to return to the Complaints page.

Click here to return to the Contact page.

If you have questions about how to fill in this form or the RTA’s complaints process, please see our frequently asked questions (FAQs).

Have you previously submitted a complaint to the RTA about this issue?
What does the complaint relate to?
Hover over the option to view an example.
Can the RTA contact you to respond to your complaint or ask for more information? 

Do you need help with: (mark all that apply)

Anonymous feedback will be considered and recorded in our complaints system, where possible. However, if you chose not to provide your contact details, we are unable to provide you with the outcome of your complaint.

Privacy and your personal information

The RTA will only use your information to process your request. Information about how the RTA protects customer privacy is detailed in our privacy plan.

The RTA is committed to delivering a positive customer experience and recognises that addressing complaints are an opportunity to improve our services.

If you have trouble completing or submitting this form, please contact us or submit a website feedback online enquiry.