New step-by-step guides to support the rental community affected by flooding

Update 14 December 2022 - We've republished our 2022 floods step-by-step guides as natural disaster step-by-step guides for tenants and property manager/owners. Read more.

If you’re a tenant or property manager/owner whose rental property has been impacted in the recent flooding, knowing what steps to take can be overwhelming.   

The Residential Tenancies Authority (RTA) has released step-by-step guides for tenants and property managers/owners dealing with the impacts of the recent South East Queensland floods. The guides walk through each step of the process if your rental property has been damaged or destroyed, including details about ending or continuing a tenancy. 

RTA Chief Executive Officer Jennifer Smith said the guides will help equip all parties with the necessary information to make informed decisions at a time when emotions may be running high. 

“Dealing with the aftermath of flooding at your rental property can be draining and stressful. The last thing you’ll want to do at this time is digest complex legislative information. That is where the RTA’s guides come in,” said Ms Smith.  

“Our step-by-step guides for tenants, property managers and owners impacted by flooding break down what needs to be done when a rental property is fully or partially damaged or destroyed.” 

“The guides detail what to do if a property becomes unliveable and provide all parties with their rights and responsibilities when it comes to ending or sustaining the tenancy, negotiating changes and managing repairs following damage from a natural disaster”. 

The two guides, one for tenants and one for property managers/owners, are now available for download on the RTA website. In addition to the guides, the RTA has a suite of resources that can assist the community when dealing with the impacts of a natural disaster.  

“As always, if at any point communication between tenants and property managers/owners breaks down during the recovery process, the RTA’s free and impartial dispute resolution service is here to assist”, said Ms Smith.  

Customers requiring support can submit their requests via RTA Web Services or call the Contact Centre on 1300 366 311 between 8.30am – 5.00pm, Monday to Friday.  

Original publication on 11 Mar 2022
Last updated on 15 Dec 2022

Note: While the RTA makes every reasonable effort to ensure that information on this website is accurate at the time of publication, changes in circumstances after publication may impact on the accuracy of material. This disclaimer is in addition to and does not limit the application of the Residential Tenancies Authority website disclaimer.