Due to the ongoing coronavirus (COVID-19) situation, the RTA is currently experiencing longer wait times across our customer and support services. We thank you for your patience. View the latest COVID-19 updates from the RTA here.


1300 366 311

(cost of a local call)
International calls: +61 7 3046 5400

Postal address

GPO Box 390
Brisbane Q 4001

Physical address

Level 23, 179 Turbot Street
Brisbane Q 4001 

For the health and safety of our staff, we ask customers visiting our front desk at 179 Turbot Street, Brisbane to please adhere to Queensland Health’s COVID-19 advice. If this advice applies to you, we ask you to please call or email us instead.


Monday – Friday: 8.30am-5pm

RTA Web Services is available 24 hours a day, 7 days a week for bond lodgements, bond refunds, bond disputes and updating customer details.

For media enquiries, please email

Interpreter services

If you require an interpreter, please contact the Translating and Interpreting Service (TIS) on 131 450 during RTA hours of business. TIS will telephone the RTA for you at no cost.

Hearing impaired clients

If you are deaf, or have a hearing or speech impairment, contact the National Relay Service then ask for 1300 366 311.

TTY users: phone 133 677
Speak and Listen users: phone 1300 555 727
Internet relay users: connect to the National Relay Service

Submit an enquiry

Use the form below to submit your enquiry online. We aim to respond within 2 business days of your enquiry being received.

Submit a complaint

Visit our Complaint information page to submit an official complaint.

You must contact the RTA by phone (1300 366 311) if you have previously:

  • lodged a Dispute resolution request (Form 16) with the RTA and have an enquiry about your dispute
  • sent paperwork to the RTA regarding an alleged offence under the Residential Tenancies and Rooming Accommodation Act 2008 and you have an enquiry about your file

Media enquiries

This number is for media enquiries only. For enquiries about bonds and tenancies, please contact 1300 366 311.

Phone: 07 3046 5187


What is your enquiry about?