Our services

The RTA ensures its core services meet the needs of a geographically diverse and evolving residential rental sector. This is achieved through:

  • a responsive Client contact centre with highly trained staff accessible by telephone for the cost of a local call
  • a rental bond management service accessible to clients across Queensland
  • a dispute resolution service to help those in dispute. Conciliation generally happens during a three-way teleconference but a telephone shuttle service may also be used depending on the circumstances.
  • investigation of potential offences under the Act and prosecution where appropriate
  • a comprehensive and informative website - clients can view the latest sector information and download RTA publications and forms.
  • a state-wide community education program, including workshops and educational initiatives in regional areas

The RTA also provides a range of corporate publications, digital resources and forms.

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