The RTA’s Investigations function supports fairness in the rental sector through ensuring that all parties to a tenancy comply with the Residential Tenancies and Rooming Accommodation Act 2008 (the Act). We achieve this through taking a proactive approach to education, targeted compliance activities and investigations on behalf of customers into alleged breaches of the Act.

The RTA encourages tenants/residents and property managers/owners to try to resolve disagreements by talking to each other. If help is required to resolve a disagreement, eg: a bond refund dispute, our free dispute resolution service provides conciliation to help the parties reach an outcome. 

Investigation outcomes are focused on providing future compliance, and do not recover monies or provide compensation.