An investigation is a process where the RTA as a regulator determines if an offence occurred. An investigation may be initiated via a request from a customer or as a proactive program of work eg: an examination of documents. The outcome of the investigation is focused on future compliance.
Dispute resolution provides free conciliation to help people resolve tenancy disputes. The conciliation process is confidential. The conciliator does not provide the information shared in the process if the matter later forms part of an investigation.