A/Director, Customer Experience
Natalie Townsend leads the RTA’s Customer Experience division, which includes the Contact Centre, bond management, support services and dispute resolution teams, providing personalised tenancy services and support to tenants and property managers and owners navigating the Queensland residential rental sector.
Natalie brings extensive project experience across a range of activities from system implementation – including rolling out the RTA's human resources information system, learning management system, and performance framework and system – to organisational transformation activities and reform initiatives.
Natalie holds a Diploma of Business, a Bachelor of Business with double majors in Management and Human Resource Management along with other accreditations in tools such as DISC and Talegent.
Natalie is also a CAHRI member of the Australian Human Resources Institute.