Customers can make an investigation request to the OFT about licensed property managers who have:
- used rent money for another purpose within the tenancy (e.g. to cover a water bill or to pay for repairs)
- failed to lodge a bond with the RTA.
However, if the investigation request involves another matter in addition to the offences mentioned above (e.g. unlawful entry), the request should be made in full to the RTA. The RTA also retains all other investigation requests under the RTRA Act, including all investigations into alleged offenses committed by a private lessor or tenant.