In June, the Residential Tenancies Authority (RTA) celebrated one year since it launched its first Web Service – the Bond Lodgement Web Service.
RTA Web Services give customers the option to complete their essential tenancy transactions quickly and easily online.
Since the project began, the RTA has launched Web Services to enable customers to lodge a bond, request a bond refund, update their details and lodge a COVID-19 tenancy dispute.
We’ve seen a steady and consistent uptake of RTA Web Services so far with the digital platform receiving:
- over 100,000 online bond lodgements
- over 80,000 online bond refunds
- over 30,000 online update your details requests.
We’ve also had some great feedback from customers who have used the thumbs up, thumbs down functionality to rate their Web Services experience. To date, more than 70% of customers who have used this functionality to give feedback on the Web Services have rated the Bond Lodgement Web Service positively, and all other Web Services have achieved a customer approval rating of over 90%.
The RTA’s digital transformation is still in progress and in the coming months, we will be launching a Change of Bond Contributors Web Service. This new Web Service will allow customers to change bond contributors when tenants leave or move into the property. It will also give customers the option to change how the bond is distributed between tenants.
Later this year, the RTA plans to launch a Bulk Bond Lodgement Web Service. We recently undertook customer consultation via an online survey to understand how our customers would like to lodge bulk lodgements. This survey was distributed to 430 property managers on our database who manage 10 or more tenancies and have lodged at least one bulk bond lodgement (of three or more bonds) in the last 12 months, using the paper bond lodgement form.
The RTA would like to thank all customers who took part in the survey and provided their valuable insights to help inform the development of this new Web Service.
Keep an eye on the RTA News in the weeks ahead for more Web Services updates.