Watch this short video to understand:
- what personal information is
- how it must be collected, stored, accessed and destroyed
- timeframes for keeping personal information of applicants and tenants
- what can and cannot be requested from prospective tenants
- the standard rental application form and submission options
- limits on documents that can be requested.
For more information, visit our personal information or application process webpages.
Original publication on 16 Jul 2025
Last updated on 17 Jul 2025
Note: While the RTA makes every reasonable effort to ensure that information on this website is accurate at the time of publication, changes in circumstances after publication may impact on the accuracy of material. This disclaimer is in addition to and does not limit the application of the Residential Tenancies Authority website disclaimer.