Forms & resources

We are running a series of free educational webinars to help you understand your rights and responsibilities as a property manager or owner under the Residential Tenancies and Rooming Accommodation Act 2008.

RTA webinar: Resolving disputes

Our next webinar will address some of the common issues in a tenancy and offer hints and tips on self-resolution. The webinar will also cover the RTA’s free dispute resolution service and other types of support available for disputing parties.

Date: Thursday 24 October 2019
Time: 10.00am – 10.30am
Location: Online

Register your attendance via the event page.

Discussion topics will include:

  • Common tenancy issues
  • Causes of conflict in a tenancy
  • Preventing bond disputes
  • Tips for resolving tenancy issues
  • RTA’s free dispute resolution service
  • Benefits of conciliation
  • Q&A

Register for this webinar today. For more information, email events@rta.qld.gov.au.

If you missed our September webinar about RTA web services and service changes, you can access the recording on our webinars page.

Introducing RTA digital services – September 2019

Investigations – August 2019

In this webinar, we will cover essential legislative information to help you understand your rights and meet your obligations under the Residential Tenancies and Rooming Accommodation Act 2008.

Ending a tenancy – July 2019

In this webinar, we will cover essential legislative information to help you understand your rights and meet your obligations under the Residential Tenancies and Rooming Accommodation Act 2008.

Starting a tenancy on the right foot – June 2019

In this webinar, we will cover essential legislative information to help you understand your rights and meet your obligations under the Residential Tenancies and Rooming Accommodation Act 2008.

Breach and entry notices – July 2018

Breach and entry notices: what you need to know and what you need to do. The who, what, where, why and how of these notices.

As part of the RTA’s ongoing commitment to working with Queensland’s residential sector, this webinar is designed to help you understand tenancy law and the processes regarding this topic.

The Three Rs – Rent, Repairs and Refunds - November 2016

The Three Rs - let's talk about three popular topics when a property is rented -  Rent, Repairs and Refunds.  

As part of our ongoing commitment to working with Queensland's residential rental sector, this webinar is designed to help you understand tenancy law and processes regarding these topics.

Topics covered:

  • Rent - payments; arrears; increase and decrease
  • Repairs and maintenance
  • Refunding of rental bond
  • Q & A

Duration: approximately 30 minutes

Watch on YouTube


Body Corporate: your questions answered - August 2016

As part of our ongoing commitment to working with Queensland's residential rental sector, we invite you to join a free tenancy webinar.

We welcome back Christine Partridge, Principal Information Officer from the Office of the BCCM to assist with the topic.

Topics covered:
  • use of common areas
  • smoking
  • parking
  • pets
  • by-laws
  • tenancy breaches vs contravention notices
  • and more

Duration: approximately 30 minutes

Watch on YouTube

Body Corporate Commissioners Office - May 2016

As part of our ongoing commitment to working with Queensland's residential rental sector, we invite you to join a free tenancy webinar.

The webinar features special guest Christine Partridge, Principal Information Officer, Body Corporate and Community Management office (BCCM).

The webinar is for clients managing or owning units/townhouses in strata complexes and topics include:
•    body corporate by-laws in a tenancy
•    common issues
•    meet the Commissioner
•    the BCCM Act 1997 and regulations
•    services provided
•    BCCM dispute and adjudication service
•    Q&A

Duration: approximately 30 minutes

Watch on YouTube

Natural disasters and preparing for storm season - October 2015

As part of our ongoing commitment to working with Queensland's residential rental sector, we invite you to join a free tenancy webinar on Natural disasters and preparing for storm season - with special guest State Emergency Service (SES) Acting Assistant Commissioner Peter Jeffrey.

Watch and listen to this online presentation from the convenience of your own computer.

With storm season approaching, we will address a variety of important matters including:

  • overview of the SES (2:20 - 5:36)
  • what 'being prepared' means (8:20 -13:53)
  • tenancy rules around natural disasters and non-liveability (13:55 -19:42)
  • tips on dealing with an emergency (20:30 -22:52)
  • how to contact the SES (22:55 - 23:17)
  • Q&A (27:00 - 32:00)

Watch on YouTube

For managers and owners of rooming accommodation - August 2015

For clients managing or owning rooming accommodation in Queensland.

Topics covered include:

  • the Act - rooming accommodation
  • paperwork and forms
  • house rules
  • timeframes for notices
  • ending an agreement
  • dealing with goods and documents left behind

Watch on YouTube

QCAT - "The tribunal" - December 2014

Tenancy webinar for property managers and owners on the Queensland Civil and Administrative Tribunal (QCAT) - with special quest, QCAT Senior Member Peta Stilgoe. 

Topics covered include:

  • Overview of the tribunal
  • Types of applications
  • Role of the adjudicator
  • Expectations on the day
  • Top tips when going to QCAT
  • Appeal process
  • Q&A

Watch on YouTube

Lease break, abandonment and goods left behind - April 2014

Topics covered include:

  • Tenants breaking their lease early
  • Dealing with an abandoned property and what steps to take
  • What to do with goods and documents left behind

Watch on YouTube