The RTA is committed to protecting the privacy of our website users. Similar to all online transactions such as banking, the RTA has built its online system to international internet standards and regularly tests for new online security threats.

The RTA takes all reasonable precautions to protect the personal information it holds from misuse, loss, unauthorised access, modification or disclosure. You can read the RTA’s online privacy and security statement here.

You can further strengthen your internet security by learning how to recognise scams and protect your online information.

No, signatures are not required for using Web Services as the author’s digital identity is verified through QGov. Digital ID verification is a substitute for your signature on a paper form and helps keep your online transactions with the RTA secure.

Please see the Using QGov FAQs to learn more about how to verify your ID through QGov, and what to do if you are unable to verify your digital ID.

No, only unique email addresses will be accepted through RTA Web Services or on RTA paper forms. This is to protect our customers’ security and privacy. Customers will need to register a unique email address – an email account that is only used by you and should not be accessible by anyone else – to verify their digital ID before accessing RTA Web Services. If a customer does not meet the requirements for a digital ID, customers can continue to update their details over the phone or via a paper form.

You will find step-by-step instructions and a list of the details needed to successfully use each Web Service on the ‘before you begin’ web pages for bond lodgements, bond refunds and bond disputes, and updating customer details.

You will need a QGov account to use RTA Web Services. You will need 100 points of Australian-issued identification to register with QGov, verify your digital identity and create a QGov account. A list of Australian-issued identification documents is available here.

If you’re using the Bond Lodgement or Bond Refund Web Services, it’s a good idea to have a copy of the tenancy agreement handy.

A bond number is a unique nine-digit number allocated to your bond at the time of lodgement.

If you are a tenant or lessor, you will need to know your RTA bond number to access Web Services. You can find your bond number on your Acknowledgement of Rental Bond, which was sent to you when your bond was paid to the RTA.

If you are a property manager/owner and you have an eServices account, you can view bond numbers for tenancies you manage on eServices.

Not sure what your bond number is? Call our Contact Centre for assistance on 1300 366 311 (8.30am to 5pm, Monday to Friday) or visit rta.qld.gov.au/contact.

Your RTA ID is a unique customer number assigned to joint lessors and organisations for transacting with the RTA. To access RTA Web Services as a property manager/owner, you will need to know your organisation’s RTA ID. We recommend you keep this number secure.

Not sure what your RTA ID is? Call our Contact Centre for assistance on 1300 366 311 (8.30am to 5pm, Monday to Friday) or visit our contact page.

RTA Web Services help make completing essential tenancy transactions faster, easier and more convenient for all parties.

RTA Web Services are available for single bond lodgements (including bond increases), bond refunds (including rent reductions), bond disputes and updating customer details.

The RTA is committed to optimising our services to deliver a better customer experience in a smart, digital and sustainable way. In 2019, the RTA focused on streamlining essential customer transactions for starting and ending a tenancy. In February 2020, the RTA implemented a series of enhancements to Web Services, including adding a bond increase option to the Bond Lodgement Web Service. In the coming months the RTA will introduce Web Services forchanging bond contributors and more.

Subscribe to the RTA newsroom to ensure you are kept informed about the launch dates.

Anyone looking to lodge and pay a single rental bond, start a bond refund or bond dispute, or update their details with the RTA – whether they are a tenant, property owner or manager – can do so digitally, on any device, anywhere, anytime.

You will need a QGov account to use Web Services. You can create a QGov account here.

Yes, RTA Web Services can be accessed from all mobile devices (mobiles, tablets or laptops), as well as from desktop computers.

Please note: If you are using an IOS/Apple device, we recommend using Safari as your preferred web browser.

Yes, once you have submitted your digital form, you will be given the option to print a summary of your submission.

We recommend printing to PDF or saving an electronic copy of this summary, rather than printing a hard copy, to help reduce waste.

No, RTA Web Services are designed to support single bond lodgements and bond refunds. In February 2020, we introduced the RTA ID field to the Bond Lodgement Web Service to make it faster for organisations to lodge a single bond online. This enhancement removes the need for property managers to enter their organisation’s details every time they lodge a bond, reducing effort and improving ease of use.

The RTA is continuing to work on digitising our services and is investigating opportunities to meet the needs of customers who prefer to lodge multiple bonds in one transaction.

The RTA encourages tenants and property owners/managers to transact with us online – via Web Services – rather than in paper form, as it is more secure, convenient and faster for all parties. It also reduces the risk of delays and administrative work where paper forms are submitted with illegible or missing information and helps to reduce the sector’s environmental footprint.

If you cannot access RTA Web Services, PDF forms will remain available to download via the RTA website or to order (single printed copies only) from the Contact Centre on 1300 366 311 (8.30am-5pm, weekdays). You can print and complete the paper form, then post it to the RTA with payment (if required).

No, not all fields are compulsory. However, all mandatory fields are marked with an asterisk and you cannot proceed if these fields are left blank. The RTA only collects information we require to complete the relevant tenancy transaction.

You should receive a confirmation email from the RTA within 30 minutes of submitting your form. Please check your spam or junk email inbox in the first instance. If you do not receive a confirmation email from the RTA after submitting your digital form:

• phone the RTA on 1300 366 311 between 8.30am and 5pm, Monday to Friday
• email helpdesk@rta.qld.gov.au.

For security purposes, your Web Services session time is limited to two hours. After this time has elapsed you will be automatically logged out. For this reason, we recommend you periodically refresh your browser if you need to gather information before returning to complete and submit your digital form.

When using RTA Web Services, your information will be automatically saved as you progress through the digital form. If you leave the form before submitting it, you will be able to either continue where you left off, or start a new form. Please note, we can only store partially completed forms for seven days.

The RTA’s drive towards paperless services enables us to focus our resources on delivering tailored customer services and support, in line with our commitment to delivering excellent customer experiences. It also helps reduce the sector’s reliance on paper and its environmental footprint.

As the use of RTA Web Services increases, there will be a reduced need for RTA bulk printing. The RTA is also committed to focusing on smart services for our customers that will ensure the RTA continues to do business sustainably.

For these reasons, the RTA ceased bulk printing and supply of all forms and publications from 1 January 2020 as part of our efforts to streamline services. Customers can download forms and publications from our website, or order single printed copies via the Contact Centre.

As part of the RTA’s digital optimisation, bulk printing of the Pocket guide for tenants ceased from 1 January 2020. .

The RTA encourages property owners/managers to offer a soft copy (PDF copy) of this Information Statement to tenants via email if they are agreeable to it. If the tenant agrees, then the property manager/owner must keep a record of the email that is sent to the tenant with the PDF copy of the Information Statement as proof that they have given a copy to the tenant, as required under legislation. In addition, the tenant can easily access the latest version of the Pocket guide for tenants – houses and units on the RTA website any time they require it.

Should tenants or property owners/managers prefer a hard copy, the RTA has refreshed the Pocket Guide to make it easier and cheaper to print at home or in the office.

The RTA recommends all customers check the RTA website for the latest version of this guide.

You can call the RTA Contact Centre (please select the Web Services hot button) on 1300 366 311 or +61 7 3046 5400 (international) between 8.30am and 5pm, Monday to Friday, or email our support team at helpdesk@rta.qld.gov.au.

QGov is a simple and secure way to access a number of Queensland Government online services with a single login, including your tenancy transactions with the RTA. You can find out more about QGov, including answers to QGov FAQs, here.

RTA Web Services is one of a number of Queensland Government online services that require a customer login. For extra security, some of these services require customers to verify their digital identity through QGov. Digital ID verification is a substitute for your signature on a paper form and helps keep your online transactions with the RTA secure.

If you agree to share your QGov information with the RTA as part of your digital ID verification, QGov will only share the following details with the RTA:

• name
• email address
• date of birth.

This information is only used by the RTA for the purposes of managing bonds.

No. If you agree to share your QGov information with the RTA, QGov will only share your name, email address and date of birth with the RTA. We only use this information for the purposes of managing bonds and for verifying tenant identities. The RTA does not receive any other details from QGov.

No. To confirm your digital identity online via QGov you need 100 points of Australian or state-issued identification documents, such as an Australian passport, Medicare card or driver’s licence.

If you cannot confirm your digital identity online, you may be able to register a QGov account in-person. More information is available here.

If you have attempted to register and QGov is unable to verify your identity documents, you may be able to verify in person (more information is available here). If you are still unable to access RTA Web Services, you can use the RTA’s paper-based forms. 

Yes, a real estate agency owner or principal can register with QGov as a business, using existing myGov or AUSkey accounts, however this account should not be shared with other users as it is linked to that individual.

If you are a property manager, we recommend that you create a QGov account using your unique work email to establish a dedicated, verified profile for your transactions with the RTA that are for work purposes.

Remember, once you have created your work profile once, it is just a case of logging into that account and selecting the relevant RTA Web Service.

Yes, all correspondence relating to a tenancy goes to the organisation’s main email address.

If you’re accessing RTA Web Services on behalf of an organisation, you should register your QGov account using your unique work email. This means you have a dedicated, verified profile for your professional transactions with the RTA.

Yes, we recommend that you register separate accounts for your personal and business related transactions. Use a unique work email to create a dedicated account for work. Keep your personal transactions separate by creating a second QGov login using your personal email account.

QGov requires 100 points of Australian or state-issued ID to verify your digital identity. QGov’s online document verification system cross-checks the personal information and reference numbers of the ID documents you provide to prove your digital ID matches your real-world ID.

Please note: The RTA only receives information that is relevant to bond processing. The identity information you use at this point, e.g. driver’s licence number or Medicare number is not shared with the RTA.

No, you need a unique email account to create a QGov login and access RTA Web Services. This is to ensure the security and privacy of your online transactions with the RTA.