RTA Web Services

RTA Web Services makes essential tenancy transactions faster, more convenient and more efficient for our customers.

What would you like to do today?

The COVID-19 Dispute Resolution Web Service is no longer available.
The COVID-19 Dispute Resolution Web Service has been removed from the RTA website, in line with Queensland Government’s changes to the COVID-19 emergency response rental legislation. All other Web Services remain available and customers can still request free RTA dispute resolution by completing a paper Dispute resolution form.

Completing an online form with the RTA is simple:

  1. Read and agree to the terms and conditions
  2. Login using your QGov account (or create a QGov account)
  3. Complete and submit the form.

We recommend having a copy of your tenancy agreement available for reference, as this contains information you will need to complete and submit your online forms.

If you are a managing party, you will also need your organisation’s RTA ID number.

What’s involved?

To use RTA’s Web Services you will need to verify your digital identity through the Queensland Government’s secure QGov service. You will be prompted to login to your QGov account, or create a QGov account if you are a new user.

To create a QGov account, you will need 100 points of Australian or state-issued identification ready, including at least one of the following primary documents:

  • Australian passport
  • Australian state or territory-issued driver’s licence
  • Australian birth certificate.

You only need to verify your digital identification once a year to access a number of online government services through QGov. Read QGov’s frequently asked questions for more information.

Note: If you do not have Australian-issued identification to verify your digital identity through QGov, you can use the RTA’s paper-based forms or call our helpdesk for assistance on 1300 366 311.

    Frequently asked questions (FAQs)

    Was this page helpful?

    Please note that we cannot respond to any comments made here. If you need a response, please contact us

    Please select a reson