A person can only have one QDI account. If you are both a tenant/resident and a property manager/owner, you can choose which service you want to use after logging into RTA Web Services.

QDI is used to verify your personal identity, so you must use a personal email address to create a QDI. Don’t use a work email address, shared email address, or an email address you may lose access to.

People using RTA Web Services on behalf of managing party and tenant organisations need to know their organisation’s RTA ID, the relevant bond number and/or the organisation’s main email address address. Tenants/residents and individual property owners/managers do not need an RTA ID.

You can use overseas identity documents to create your QDI. This may include passports, driver’s licences and other types of documents.

Visit the QDI website to see a list of identity documents that can be manually verified and to find a service centre near you. Please call the QDI helpline on 1800 000 658 to find out more.

Use a personal email address to create your QDI. Don’t use a shared email address, work email address, or an email address you may lose access to in the future. 

QDI is a personal account. Think of it like your signature – it shouldn’t be shared with anyone. This is because QDI may be used to log into many Queensland Government online government services, including for personal transactions.

You need a unique email address to use QDI and RTA Web Services. If you don't have an email address, please use a paper form.

When logging into RTA Web Services, you will agree for QDI to share your name, email address and date of birth with the RTA. This limited information is only used by the RTA for managing bonds and tenancies. QDI will not share your identity documents with the RTA.

Organisations and joint lessor partnerships are assigned a unique RTA ID. To act on behalf of an organisation:

• log into RTA Web Services with your personal QDI, and
• supply your organisation’s RTA ID and email address when prompted.

When operating on behalf of an organisation, the RTA will only contact you using the organisation’s main email address and phone number.

You need to update your QDI to change the name the RTA has on record for you. Call the QDI helpline on 1800 000 658 to update your personal details.

Alternatively, you can notify the RTA of a name change in writing, either by email or post with acceptable proof like a copy of your:  

• change of name application (previously called a deed poll)  
• marriage certificate  
• driver’s licence  
• passport  
• letter signed in both the old and new name, with a copy of an ID in your new name.

Yes. Bond contributors who don’t have a QDI will still be notified about the bond refund request. They can respond to the request via the Notice of claim email attachment, or by post using the Notice of claim form they receive from the RTA. Instructions for responding via post are included on the Notice of claim document. Visit understanding a Notice of claim for more information.

The RTA receives limited information from QDI and only uses that information for the purposes of managing rental bonds and tenancies. When logging into RTA Web Services, you will agree for QDI to share your name, email address and date of birth with the RTA.

Any other details, like your phone number, address or bank details need to be updated via the update your details web service.

If you don’t have a QDI, you can respond to a Change of bond contributors request by filling in a paper Change of bond contributors form (Form 6) and sending it to the RTA via email or post.

Before you agree to the request, please ask one of the other bond contributors to tell you the bond contributors and bond contribution amounts listed on RTA Web Services.

The names of the bond contributors and the contribution amounts listed on the paper form must match those submitted via RTA Web Services.