The RTA's Bond Lodgement Web Service provides details and quick guides to assist customers with lodging bonds directly with the RTA.

The Office of Fair Trading (OFT) can investigate real estate agents and onsite managers who have:

• failed to lodged a bond
• used rent for another purpose within the tenancy (e.g. to cover a water bill or to pay for repairs)

If your investigation request only relates to one or both of the above offenses, you should request an investigation by the OFT.

However, if your investigation request relates to another matter in addition to the offenses mentioned above, then your investigation request should be made in full to the RTA.

Please only lodge your investigation request with one organisation.

If you are trying to recover money owed and have been unsuccessful through the RTA's dispute resolution process, the matter may be taken to the Queensland Civil and Administrative Tribunal (QCAT).

An offence refers to a clause in the RTRA Act 2008 that attracts a penalty. For more details on what constitutes an offence, please refer to the Offences section of our website.

You can submit an investigation request for your concern to the Office of Fair Trading (OFT). You can find information about how to submit an investigation request on the OFT website:

The Office of Fair Trading (OFT) investigates real estate agents and onsite managers who have:

• used rent money for another purpose within the tenancy (e.g. to cover a water bill or to pay for repairs)
• not lodged a bond with the RTA.

Information on how to submit an investigation request to the OFT is available on their website.

Based on your responses, the RTA recommends attempting self-resolution in the first instance. You can request dispute resolution from the RTA if you are unable to reach agreement.

Based on your responses, please undertake the dispute resolution process before submitting an investigation request. Our Dispute resolution webpage provides more details on this process. 

Please refer to our Matters unsuitable for investigation webpage for more details. The RTA does not accept investigation requests while the matter is part of an active dispute resolution process.

Please download a copy of the Investigation Request Kit and follow the instructions to complete and lodge an investigation request. If your matter relates to recovering money owed, please request RTA dispute resolution or contact us for more information.

The RTA can only investigate alleged offences under the RTRA Act 2008. In this instance, an offence regarding your rental bond has not been identified and an investigation is unlikely to resolve your concern.

For bond refund disputes, the RTA encourages trying to self-resolve in the first instance. If you are unable to reach agreement after talking to the other party, you may apply for our free and confidential dispute resolution service or read our Matters unsuitable for investigation webpage for more information.

The RTA is unable to investigate breaches of an agreement that do not constitute an alleged offence under the RTRA Act 2008. Refer to our Breach of the agreement webpage for more details.

For property maintenance concerns, the RTA encourages trying to self-resolve in the first instance. If you are still unable to resolve the issue after talking to the other party, you may apply for our free and confidential dispute resolution service or read our Matters unsuitable for investigation webpage for more information.

The RTA can only investigate alleged offences under the RTRA Act 2008. In this instance, an offence has not been identified and an investigation is unlikely to resolve your concern.

The RTA is unable to investigate matters that occurred over two years ago as the statutory timeframe has expired. Please see the Matters unsuitable for investigation webpage for more information.