How to request an investigation


Rental law changes introducing minimum housing standards came into effect for new tenancies (including renewed tenancy agreements) from 1 September 2023, and will come into effect for all remaining tenancies on 1 September 2024.

How to request an investigation

If you wish to make a complaint about a potential breach of Queensland rental laws, you can complete an RTA Investigation Request Kit.

Complete the questionnaire below to assess if your complaint is suitable for investigation and download an RTA Investigation Request Kit

Before requesting an investigation

Customers should read the Guide to RTA investigations fact sheet.

When submitting an Investigation Request Kit, it is important to provide all the requested information and evidence when submitting the kit.

Once the RTA receives the completed kit, it will be assigned to an investigator generally within one week (this may be longer in peak periods) who will contact the customer. This can take longer if your application is not complete, and we need to collect additional information to proceed with your request.

An Investigation Request Kit can also be provided by contacting the RTA.

The RTA cannot investigate incidents that happened over two years ago as the statutory timeframe has expired.

If your complaint relates to RTA services, you can complete the RTA's online complaints form.

Steps to request an investigation

  1. Complete the questionnaire below. You will be asked a series of questions that will determine if your complaint is suitable for investigation.
  2. If your complaint is suitable for investigation, please download and complete the Investigation Request Kit (link will be provided in the questionnaire).
  3. If your complaint is not suitable for investigation, you will be directed to the relevant RTA service or information that can assist you with your complaint.

Investigation Request Kit

Has your bond been lodged with the RTA?
Have you attempted to resolve this with the other party?
Have you requested dispute resolution assistance from the RTA?
Are you concerned about the amounts being claimed in the bond refund process?
Has your dispute resolutions matter finalised?
Is the other party a real estate agent or on-site manager?
Are there any other concerns you wish to have investigated in addition to a bond not being lodged and/or rent money being used for another purpose?
Is your concern relating to a breach of your agreement?
Is your concern relating to a disagreement over property maintenance?
Is your concern relating to a Queensland Civil and Administrative Tribunal (QCAT) repair order which has not been compiled with by the due date on the order?
Are you concerned that an offence occurred against the RTRA Act 2008?
Has the alleged offence occurred less than 2 years ago?
Is your concern regarding rent being used for another purpose by a real estate agent or on site property manager? (e.g. to cover a water bill or pay for repairs)
Are there any others concerns you would like to have investigated?

Frequently asked questions