Rental law changes introducing minimum housing standards will come into effect for new tenancies from 1 September 2023, and for all tenancies from 1 September 2024.
Customers can request an investigation by submitting an Investigation Request Kit to the RTA.
An Investigation Request Kit can also be provided by contacting the RTA.
It is important to carefully read and provide all the requested information and evidence when submitting the kit.
Once the RTA receives the kit, it will be assigned to an investigator generally within one week (this may be longer in peak periods) who will contact the customer.