Understanding QGov

If you do not have Australian-issued identification and cannot verify your identity through QGov, read the FAQs below to understand your options. 

QGov is the Queensland Government’s secure, digital identity verification platform. Residential Tenancies Authority (RTA) Web Services is one of several Queensland Government online services that require a customer login. 

To protect your security, the RTA requires all Web Service customers to verify their digital identity through QGov. This digital ID verification is a substitute for your signature on a paper form and helps keep your online transactions with the RTA secure. 

When you engage with the RTA’s Web Services, you will be prompted to login to your QGov account, or create a QGov account, if you are a new user. 

Verifying your identity through QGov

To create a QGov account, you will need 100 points of Australian or state-issued identification ready, including at least one of the following primary documents: 

  • Australian passport 
  • Australian state or territory-issued driver’s licence 
  • Australian birth certificate
  • Australian visa 
  • Certificate of Australian citizenship.

Once you have verified your identity once you simply need to log into QGov each time you want to use Web Services.  

Watch QGov’s video to find out more about how you can create a QGov account.

If you are unable to verify your identity through QGov, please see the 'verifying your identity' FAQs below. The RTA cannot verify your identity on behalf of QGov.

You can also visit the QGov website for more information, including a full list of the eligible documents you can use to verify your identity through QGov.

Frequently asked questions (FAQs)

Further information

For more information contact the Residential Tenancies Authority.