Click on the link below to lodge a new rental bond online with the RTA. The online bond lodgement process should take approximately 10 minutes to complete.
To lodge a new bond online you will need to verify your digital ID through the Queensland Government’s secure QGov service. You will be prompted to log into your QGov account, or register an account if you are a new user.
You only need to verify your digital ID once to access a number of online government services through QGov.
If you do not have Australian issued ID, you can lodge a rental bond using the RTA’s paper-based Bond lodgement form.
1. What do I need to lodge a single rental bond online with the RTA?
You will need 100 points of Australian-issued identification to register with QGov and verify your digital identity at the start of the online Bond Lodgement form. You only have to register and verify your digital identity with QGov once a year. A list of Australian-issued identification documents is available here.
It’s a good idea to have a copy of the tenancy agreement handy, as you will need to know the name and contact details (including email) of each person contributing to the rental bond, the name and ABN and/or contact details of the property manager/owner and the correct address details of the rental property.
2. Can a business (e.g. a real estate agency) create a QGov account?
Yes, a real estate agency owner or principal can register with QGov as a business, using existing myGov or AUSkey accounts, however this account should not be shared with other users as it is linked to that individual.
If you are a property manager, we recommend that you create a QGov account using your unique work email to establish a dedicated, verified profile for your transactions with the RTA that are for work purposes.
When you complete the online Bond Lodgement, you will be asked to provide contact details for your organisation, which ensures official correspondence is directed to the right place.
Remember, once you have created your work profile once, it is just a case of logging into that account and selecting the relevant service.
3. I do not have Australian-issued identification documents – can I verify my identity online with QGov?
No. To confirm your digital identity online via QGov you need 100 points of Australian or state-issued identification documents, such as an Australian passport, Medicare card or driver’s licence.
If you cannot confirm your digital identity online, you may be able to register a QGov account in-person. More information is available here.
5. If I cannot confirm my digital identity online, or in person, what can I do?
The paper-based Bond Lodgement form is available via the RTA website or Contact Centre on 1300 366 311 (8.30am-5pm weekdays).
You can lodge a rental bond with the RTA by printing and completing the form, then scanning and uploading it online and paying with BPAY. You can also post the completed form with a cheque or money order.
6. Can I use the online Bond Lodgement for bulk bond lodgements and payments?
No. The online Bond Lodgement form is designed to support single rental bond lodgements, with one payment. The RTA is continuing to work on digitising our services and developing products to meet the needs of our customers who prefer to lodge multiple bonds simultaneously.
7. Are my personal and financial details secure online?
Yes. Your personal and financial details are secure online. Similar to all online transactions such as banking, the RTA has built its online system to international internet standards and regularly tests for new online security threats.
The RTA takes all reasonable precautions to protect the personal information it holds from misuse, loss, unauthorised access, modification or disclosure. You can read the RTA’s online privacy and security statement here.
You can further strengthen your internet security by learning how to recognise scams and protect your online information.
8. Can I lodge a single bond online from a mobile device?
Yes. The online Bond Lodgement form can be accessed from a mobile phone, tablet or laptop as well as a desktop computer.
9. Can I save my online Bond Lodgement and come back later?
The online Bond Lodgement form automatically saves the information you have provided, as you progress through the form. If you leave the form before submitting it, you will be able to either pick up where you left off, or start a new form. Please note, we can only store partially completed forms for seven days.
10. How much time do I have to complete the online Bond Lodgement?
For security purposes your session time is limited to two hours. After this time has elapsed you will be automatically logged out. For this reason, we recommend you periodically refresh your browser if you need to gather information before returning to complete the lodgement.
If you are logged out, simply sign in again and pick up where you left off. For your convenience, the details that you enter will be stored and you will be given an opportunity to return to the last completed page.
11. Does every field in the online Bond Lodgement form need to be completed?
The fields which must be completed are clearly marked with an asterisk and you cannot proceed if these fields are left blank. The RTA only collects information from you required to complete the bond lodgement process.
12. What happens if a new residential address is not yet listed in the Australia Post database?
If an address does not appear in the search results it can be entered manually. For data quality purposes please provide a complete address, including post code.
13. Who is a bond contributor?
A tenant who pays an amount towards the rental bond is a rental bond contributor. All bond contributors should be listed on the bond lodgement.
The RTA will only be able to discuss the rental bond with parties listed against that bond.
14. Can a single bond payment be split between parties?
While multiple tenants may contribute to a single rental bond (and should be listed as bond contributors – see above), lodging the bond online requires the full bond payment in a single transaction.
The person lodging the bond online is responsible for paying the full bond amount to the RTA. We recommend that, where required, parties discuss this in advance. The RTA cannot assist to resolve disputes between parties that relate to reimbursement for payment of a rental bond lodgement.
15. How do I pay a single rental bond online?
You can pay a rental bond online in two ways:
- via a credit/debit card
- via BPAY
An Acknowledgment of Rental Bond will be sent to all parties once the payment has cleared. Please note: BPAY payments will take longer to clear. Visit BPAY for more information.
Payments by credit/debit card will generate a real-time payment receipt which can be used to confirm your bond has been lodged, prior to receiving your official Acknowledgement of Rental Bond from the RTA.
If you pay by BPAY you will not receive a receipt at the time of payment. Confirmation of payment from your online banking may be acceptable as proof of payment, prior to receiving your official Acknowledgement of Rental Bond from the RTA. However, this should be discussed between the relevant parties.
16. After lodging and paying the bond online, how will I be notified it was successful?
The Acknowledgement of Rental Bond will be emailed to you when the payment has cleared. This email will include a bond number to confirm the lodgement has been successful.
Your bond number is unique. You may be required to provide this number when transacting with the RTA, so please store this number carefully.
17. If a tenant lodges and pays the bond online, how will the property manager/owner be notified?
The property manager or owner will receive an Acknowledgement of Rental Bond, containing the bond number, when the payment has cleared.
18. I submitted an online Bond Lodgement but didn’t receive an Acknowledgement of Rental Bond from the RTA – what do I do?
Check your spam or junk email inbox in the first instance. If you do not receive an Acknowledgement of Rental Bond via email within five working days of paying the bond:
19. I received an Acknowledgement of Rental Bond, but the other parties did not – what do I do?
Where an individual has registered through QGov, and/or provided consent to receive notices by email, the RTA will email a copy of the Acknowledgement of Rental Bond to their registered email address once the payment has cleared.
Where an individual is unregistered and/or has not provided consent to receive notices by email, the Acknowledgement of Rental Bond will be posted and will therefore take longer to arrive.
Encourage other parties to consider whether they have consented to email notices, check spam or junk email inboxes and confirm the information provided to the RTA was accurate.
If contact details are not correct, then they, or you, can contact the RTA:
- phone 1300 366 311 or +61 7 3046 5400 (international) between 8.30am and 5pm, Monday to Friday
- email firstname.lastname@example.org
20. Are signatures required to lodge and pay a single bond online?
No. Signatures are not required for lodging a rental bond online as the author’s digital identity has already been confirmed through QGov. The RTA will contact other bond contributors listed on the form to verify their details through QGov.
21. How do I top up the bond if the rent increases?
RTA Web Services is currently limited to online Bond Lodgements for new rental bonds. The RTA is continuing to develop new online services and we hope to offer this soon.
If the bond amount increases due to a rent increase, the bond held by the RTA can be topped up using the RTA’s paper-based Bond lodgement form.
22. Will other RTA forms, such as the Bond refund form, be made available online?
Yes, other RTA forms will be made available online as part of a staged rollout. To stay up to date, subscribe to receive RTA News.