Forms & resources

Online Bond Lodgement

You can use the RTA’s Bond Lodgement Web Service to lodge or increase your rental bond online. A rental bond is a security deposit paid at the start of the tenancy.

If you are lodging or increasing a bond online for the first time, please refer to our helpful resources below.

Before you begin, you will need:

Tenants

  • your QGov login details (or create a QGov account)
  • your rental property address
  • names and unique email addresses for all tenants
  • your credit/debit card for payment or use BPAY
  • details of your managing party, including their address, email and contact number
  • your bond number (for bond increases only)

Managing parties

  • your QGov login details (or create a QGov account)
  • your organisation’s RTA ID number
  • the rental property address
  • names and unique email addresses for all tenants
  • your credit/debit card for payment.
  • the property's bond number (for bond increases only)

Organisations and joint lessors will also need their RTA ID number and the main, registered email address that the RTA uses to send correspondence to your company.

We recommend having a copy of the tenancy agreement available for reference, as this contains information you will need to successfully complete and submit your online form.

Note: If you do not have Australian-issued identification and cannot verify your digital identity through QGov, you can use the RTA’s paper-based Bond lodgement form or call our helpdesk for assistance on 1300 366 311.

Helpful resources

For tenants

For managing parties

Frequently asked questions (FAQs)

How do I pay a single bond or a bond increase online?

You can pay your bond with a credit or debit card, or via BPAY. If you choose to pay via BPAY, you will be provided with the RTA’s biller code and your customer reference number during the payment process.

An Acknowledgment of rental bond will be sent to all parties once the payment has cleared. Please note: BPAY payments will take longer to clear. Visit BPAY for more information.

Payments by credit/debit card will generate a real-time payment receipt which can be used to confirm your bond has been lodged, prior to receiving your official Acknowledgement of rental bond from the RTA.

If you pay by BPAY you will not receive a receipt at the time of payment. Confirmation of payment from your online banking may be acceptable as proof of payment, prior to receiving your official Acknowledgement of rental bond from the RTA. However, this should be discussed between the relevant parties.

What is an RTA ID and where can I find mine?

Joint lessors and organisations are assigned an RTA ID, which is a unique customer number for transacting with the RTA. To access RTA Web Services as an organisation or joint lessor, you need to know your RTA ID. We will have sent your RTA ID number to your organisation's registered RTA email address. We recommend you keep this number secure. 

Not sure what your RTA ID is? Call our Contact Centre for assistance on 1300 366 311 (8.30am to 5pm, Monday to Friday) or visit rta.qld.gov.au/contact.

What is my organisation’s registered email address?

Your registered email is the main address the RTA uses to send correspondence to your organsiation. Customers with an RTA ID will need to provide this email address to use the Bond Lodgement Web Service.

Who is a bond contributor?

A tenant who pays an amount towards the bond is a bond contributor. All bond contributors should be listed on the bond lodgement/refund.

The RTA will only be able to discuss the bond with parties listed against that bond.

 

Is it possible to change my bond lodgement amount after submitting the original lodgement?

Yes, you can increase your bond amount digitally via the RTA’s Bond Lodgement Web Service. As you fill out the Bond Lodgement Web Service, you will be given the option to select whether you want to lodge a full bond (for a new tenancy) or a bond increase.

How do I increase the bond if the rent goes up during a tenancy?

The online Bond Lodgement Web Service can facilitate bond increases. As you fill out the Bond Lodgement Web Service, you will be given the option to select whether you want to lodge a full bond or a bond increase.

I’m lodging a bond increase, what is my bond number and where can I find mine?

A bond number is a unique nine-digit number allocated to your bond at the time of lodgement.

If you are doing a bond increase through the Bond Lodgement Web Service, you will need to know your bond number. You can find your bond number on your Acknowledgement of Rental Bond, which was sent to you when your bond was paid to the RTA.

If you are a property manager/owner and you have an eServices account, you can view bond numbers for tenancies you manage on eServices or on your Acknowledgment or rental bond.

Not sure what your bond number is? Call our Contact Centre for assistance on 1300 366 311 (8.30am to 5pm, Monday to Friday) or visit rta.qld.gov.au/contact.

I’m lodging a bond or a bond increase as a joint lessor, what is my registered email address?

Your registered email is the main address the RTA uses to send correspondence to your organsiation. Customers with an RTA ID will need to provide this email address to use the Bond Lodgement Web Service.

Can I use RTA Web Services for bulk bond lodgements and payments?

No. RTA Web Services are designed to support single bond lodgements and bond refunds. In February 2020, we introduced the RTA ID login field to the Bond Lodgement Web Service to make it faster for property managers/agents to lodge a single bond online. This enhancement removes the need for property managers to enter their organisation’s details every time they lodge a bond, reducing effort and improving ease of use.

The RTA is continuing to work on digitising our services and is investigating opportunities to meet the needs of customers who prefer to lodge multiple bonds simultaneously. Subscribe to the RTA newsroom to ensure you are kept updated.

I have a bond loan - can I lodge or increase a bond online?

No, if you have a bond loan with the Department of Housing and Public Works you will need to submit a paper Bond Lodgement form.

After lodging a bond online, how will I be notified it was successful?

The Acknowledgement of Rental Bond will be emailed to you when the payment has cleared. This email will include a bond number to confirm the lodgement has been successful.

Your bond number is unique. You will be required to provide this number when transacting with the RTA, so please keep this number secure.

If a tenant lodges and pays the bond online, how will the property manager/owner be notified?

The property manager or owner will receive an Acknowledgement of Rental Bond, containing the bond number and details of the related property, when the payment has cleared.

I received an Acknowledgement of Rental Bond, but the other parties did not – what should I do?

Where an individual has registered through QGov, and/or provided consent to receive notices by email, the RTA will email a copy of the Acknowledgement of Rental Bond to their registered email address once the payment has cleared.

Where an individual is unregistered and/or has not provided consent to receive notices by email, the Acknowledgement of Rental Bond will be posted and will therefore take longer to arrive.

Encourage other parties to consider whether they have consented to email notices, check spam or junk email inboxes and confirm the information provided to the RTA was accurate.
If contact details are not correct, then they, or you, can update online using our Update Your Details Web Service, or by contacting the RTA:

  • phone 1300 366 311 or +61 7 3046 5400 (international) between 8.30am and 5pm, Monday to Friday
  • email helpdesk@rta.qld.gov.au
     

What happens if a new residential address is not yet listed in the Australia Post database?

If an address does not appear in the search results it can be entered manually. For data quality purposes please provide a complete address, including postcode.

Who can I contact for support?

You can call the RTA Contact Centre (please select the Web Services hot button) on 1300 366 311 or +61 7 3046 5400 (international) between 8.30am and 5pm, Monday to Friday, or email helpdesk@rta.qld.gov.au. You can learn more about rental bonds here.