What is an RTA ID and where can I find mine?
Only joint lessors and organisations are assigned an RTA ID, which is a unique customer number used for transacting with the RTA and accessing RTA Web Services as an organisation or joint lessor. The RTA will have sent your RTA ID number to your organisation's email address registered with the RTA. You should keep this number secure.
Not sure what your RTA ID is? Call our Contact Centre for assistance on 1300 366 311 (8.30am to 5pm, Monday to Friday) or visit contact us.
One or more of the bond contributors does not have an email address. What happens now?
All bond contributors need a unique email address to access RTA Web Services. If one or more bond contributor does not have an email address, please use the paper Bond lodgement form.
I’m lodging a bond or a bond increase as a joint lessor, what is my registered email address?
Your registered email is the main address the RTA uses for communicating with your organisation/joint lessor partnership. You will need to provide this email address to use the Bond Lodgement Web Service.
Are signatures required to submit a digital form using RTA Web Services?
No, signatures are not required for using Web Services as your digital identity is verified through QGov. Digital ID verification is a substitute for your signature on a paper form and helps keep your online transactions with the RTA secure.
I’m lodging a bond increase, what is my bond number and where can I find mine?
If you are doing a bond increase through the Bond Lodgement Web Service, you will need to know your bond number. You do not need a bond number of you are lodging a new bond.
A bond number is a unique number (maximum of nine-digits) allocated to your bond at the time of lodgement.
If you are lodging a bond increase, you can find your bond number on your Acknowledgement of rental bond, which was sent to you when your bond was paid to the RTA. If you are a property manager/owner and you have an eServices account, you can view bond numbers for tenancies you manage on eServices or on your Acknowledgment of rental bond.
Not sure what your bond number is? Call our Contact Centre for assistance on 1300 366 311 (8.30am to 5pm, Monday to Friday) or contact us.
I'm lodging a bond increase on behalf of an organisation or as a joint lessor. I've received an error message saying the RTA does not have my email address. What should I do?
For security reasons, joint lessors and organisations must provide the RTA with an email address before using Web Services. This should be the main email address that your business/joint lessor partnership wants to use to transact with the RTA. You can register your email address with the RTA by filling in the Update your details paper form and posting it to the RTA.
Joint lessors can also register their email address with the RTA over the phone, by contacting our Contact Centre on 1300 366 311 or +61 7 3224 1600 (international) between 8.30am and 5pm, Monday to Friday.