Online Change of Bond Contributors

You can use the RTA’s Change of Bond Contributors Web Service to: 

  • change bond contributors when tenants leave or move into the property 
  • change how the bond is distributed by altering how much of the total amount is allocated to each contributor.  

Important information for tenants: If you are transferring some, or all of your bond to another party, you should make sure the new or remaining bond contributor/s pay you the necessary portion of the bond.

Successfully submitting a Change of bond contributors request to the RTA does not change the tenants listed on the tenancy agreement. Any changes to the tenancy agreement require approval by the property manager/owner and must be agreed to by all parties.

Note: for the best user experience, the RTA recommends using a browser other than Internet Explorer to access Web Services.

Before you begin, you will need: 

Tenants 

  • your QGov login details (or create a QGov account
  • a bond number for a current tenancy 
  • the handover or vacate date (if it is changing) 
  • unique email addresses for all tenants. 

Managing parties 

  • your QGov login details (register for a QGov account now
  • a bond number for a current tenancy 
  • your RTA ID number (for organisations and joint lessors only)
  • the handover or vacate date (if changing) 
  • unique email addresses for all tenants. 

For more information on QGov, visit the RTA's Understanding QGov page.

Remember: Any person knowingly submitting false or misleading details on the Change of Bond Contributor Web Service is committing an offence under Queensland law. 

Who can submit a Change of bond contributors request? 

Either the property manager/owner, or a bond contributor who has verified their digital identity through QGov, can start the Change of bond contributors request. 

A bond contributor is anyone who:

  • has paid an amount towards the bond, and 
  • is listed on the bond by the RTA. 

Bond contributors are usually tenants, but may also be someone who has paid the bond on a tenant’s behalf. 


Please note: Only current bond contributors can submit a Change of bond contributors request. Tenants who want to be added to the bond cannot start the Change of bond contributors request.

Customers who do not have Australian-issued identification, and cannot verify their digital identity through QGov, can use the paper-based Change of bond contributors form to submit a request to the RTA. 

 
How does the Change of Bond Contributors Web Service work? 

The following steps outline the Change of bond contributors process:   

Step 1: either the property manager/owner or a bond contributor submits a  Change of bond contributors request using this Web Service.

Step 2: the RTA sends an email to bond contributors who are transferring some, or all, of their bond to another party. The notified bond contributors have 14 days to respond to the request. If any money is changing hands, the bond contributors should organise this directly between themselves.

Step 3: 
Option a) if all notified bond contributors agree to the request, the property manager/owner and all contributors remaining on the bond will be sent a confirmation email and the request will be processed.

Option b) if any of the notified contributors disagree with the change, or fail to respond within the 14 days, the Change of bond contributors request will be cancelled.

This table shows who is involved in each step of a Change of bond contributors request: 

Who can lodge a CBC request?
  • Property managers/owners 

OR

  • Tenants who are listed as bond contributors for the property by the RTA
Who needs to agree to a CBC request? 
  • Contributors who are being removed from the bond 

AND 

  • Contributors who are transferring part of their bond to another party
Who doesn't need to agree to a CBC request?
  • Existing contributors whose bond amount is increasing or remaining the same 
  • New bond contributors
  • Property managers/owners (if the CBC request is lodged by a tenant)

AND 

  • Tenants who live in the property, but are not listed as bond contributors with the RTA
Who receives a confirmation email if the CBC request is approved by the RTA?
  • Property managers/owners

AND 
 

  • All contributors listed on the new bond (i.e. both new bond contributors, and existing contributors remaining on the bond)
Who receives an email notification if the CBC request is cancelled?
  • The person who submitted the Change of bond contributors request

AND 

  • All bond contributors who received the email asking them to agree or disagree with the Change of bond contributors request

 

You can find out more about the Change of Bond Contributors Web Service process by watching this RTA webinar.  

Helpful resources

For all customers

  • Find out more about how QGov works on the RTA's Understanding QGov page.

For tenants

For managing parties

Frequently asked questions (FAQs) 

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