A bond may be considered 'unclaimed' if the bond refund is not paid out when a tenancy has ended.
Most commonly, when a tenancy ends, a Refund of rental bond (Form 4) is completed by the tenants and the property manager/owner. The parties agree on how the bond will be refunded and the funds are paid by direct deposit into a nominated Australian bank account.
Bonds can only be refunded to a current Australian bank account. Make sure you include these details on your form.
If you have previously rented and vacated a property, or managed one in Queensland, and believe you are owed a bond refund, call the RTA on 1300 366 311. You must be able to provide sufficient details related to the tenancy before the RTA will re-issue a payment.
Tenants should inform the RTA of their forwarding address and email when they move. The property manager/owner is not responsible for updating tenant’s details with the RTA.
You will need to provide:
Address of the former rental property
You will need to know at least 3 other things about the tenancy such as:
Other tenants’ names
The lessor, agent or provider
Weekly rent paid
Tenancy start and end dates
A copy of your old tenancy agreement would be useful