Ideally, the tenant and property manager/owner should complete the report together so that any issues can be addressed quickly and the bond refund can be released as soon as possible.
However, if the tenant/s and the property manager/owner complete the report separately, they should follow this process:
- The tenant removes their items and completes a thorough clean of the property.
- The tenant completes an Exit condition report and submits it to the property manager/owner when returning the keys.
- The property manager/owner reviews the tenant’s notes at the vacate inspection, makes any additional comments and signs.
- The property manager/owner sends a completed copy of the report to the tenant at their new address within three business days.
- Either the tenant or the property manager/owner submits a bond refund request.
Queensland tenancy laws states the tenant’s responsibility is to return the rental property in the same condition it was in at the start of the tenancy, less fair wear and tear. The RTA encourages parties to talk with each other if there are any issues with the vacate inspection and work together for a solution if there is any cleaning or damage items to be rectified.
The property manager/owner must keep a copy of the signed report for at least one year after the tenancy ends.