Need emergency housing assistance after the floods? You can request help through the Department of Housing and Public Works when your home is unliveable due to a natural disaster.​

Information for property managers/owners and tenants affected by floods

Cyclones and severe storms can produce hail, flooding rains, lightning, winds greater than 200km/h and storm surge. They are often unpredictable and can cause major damage to property.

After a natural disaster (e.g. cyclone, severe storms, flooding, bushfires) property managers/owners and tenants should talk to each other as soon as possible about the state of the property. If the property is unliveable or damaged, they will need to work out what action needs to be taken.

Are you a property manager? The handy REIQ Disaster and Flood Relief Toolkit may answer some of your questions about flood recovery.

Natural disasters fact sheet

Download the natural disasters fact sheet for important information including: tenancy rules, what to do if the property is unliveable, fixing repairs, bond refunds, and more.

You can also watch our free Natural disasters and storm season webinar for information about:

  • tenancy rules and natural disasters
  • what to do when rental properties become unliveable
  • an overview of the support provided by the State Emergency Service (SES) in natural disasters

RTA services impacted by floods

During a natural disaster, there may be postal service disruptions across Queensland. These disruptions can cause delays in processing Notices of claim and Notices of unresolved dispute, as well as bond refunds and lodgements. If an extension applies, we will contact you directly.

Confidential emotional or crisis support can help you get back on your feet after a natural disaster:

North Queensland flood referral services

Real Estate Institute of Queensland (REIQ)
Specialist Townville flood hotline in operation for 30 days (non-members can call)
Tel: 1300 697 347

Legal Aid Queensland: website and telephone natural disaster support
Tel: Amanda Catania: 3917 0407 or 0413 001 039 / Miranda Greer: 3917 0407 or 0413 315 491

Tenants Qld
QStars Office in Townsville
Face to face support in Townsville from the Annandale Recovery Centre
(Community Hub @ Stadium)
Tel: 1300 744 263 | Email:
** Tenancy Fact Sheet - |

Townsville Community Legal Service
Legal advice and support for tenants and third parties (including mum and dad home owners)
Unit 2/181 Sturt Street, Townsville Queensland
Tel: 07 4721 5511

Body Corporate and Community Management (BCCM)
Urgent telephone enquiries can be made to 1800 060 119 (freecall) .

Speak to one of Lifeline's trained and dedicated volunteers 24 hours a day. 
Tel: 13 11 14 |

Support for people experiencing depression and anxiety.
Tel: 1300 224 636 |