The property manager/owner must get written permission from the tenant to use photos of their possessions in advertising (includes newspaper and online advertising and brochures).

This applies to possessions inside and outside the property (e.g. personal items, furniture, cars and boats).

Using photos without a tenant’s permission is an offence.

If agreement cannot be reached by talking to each other, the RTA’s dispute resolution service may be able to help.

The tenant may also issue the property manager/owner with a Notice to remedy breach (Form 11) or Notice to remedy breach (Form R11) for rooming accommodation, requesting the offending photographs be removed from advertising.

Personal information

Information can be collected if it is related to management of the premises. This includes photographs taken during property inspections, as they are considered part of the information necessary for managing the premises. Personal information (such as photographs) must be securely stored, accessed only by relevant persons, and destroyed within the required time frame.