Goods and documents left behind after a tenant has moved out must be returned or disposed of according to specific rules.
Personal documents (e.g. money, birth certificates, original family photographs): must be given to the tenant. If the tenant cannot be contacted, the personal documents must be given to the Office of the Public Trustee, within 7 days of the end of the tenancy.
The Public Trustee does not take passports, Medicare cards, drivers’ licences or bank cards, they remain the property of the issuer (e.g. a Medicare card should be returned to Services Australia).
The property manager/owner must make reasonable efforts to contact the tenant about these items.