Information for property managers/owners and tenants affected by Floods

Need urgent advice or assistance?

Flood affected residents with urgent questions or concerns about their tenancy can contact the RTA’s Natural Disaster Hotline on 1300 366 311.

Cyclones and severe storms can produce hail, flooding rains, lightning, winds greater than 200km/h and storm surge. They are often unpredictable and can cause major damage to property.

After a natural disaster (e.g. cyclone, severe storms, flooding, bushfires) property managers/owners and tenants should talk to each other as soon as possible about the state of the property. If the property is unliveable or damaged, they will need to work out what action needs to be taken.

Natural disasters fact sheet

Download the natural disasters fact sheet for important information including: tenancy rules, what to do if the property is unliveable, fixing repairs, bond refunds, and more.

You can also watch our free Natural disasters and storm season webinar for information about:
  • tenancy rules and natural disasters
  • what to do when rental properties become unliveable
  • an overview of the support provided by the State Emergency Service (SES) in natural disasters

RTA services impacted by Floods

During a natural disaster, there may be postal service disruptions across Queensland. These disruptions can cause delays in processing Notices of claim and Notices of unresolved dispute, as well as bond refunds and lodgements. If an extension applies, we will contact you directly.

Confidential emotional or crisis support can help you get back on your feet after a natural disaster:
  • phone 13 11 14 to speak to one of Lifeline's trained and dedicated volunteers 24 hours a day
  • Beyondblue can support people experiencing depression and anxiety.