Renting

Carpet cleaning and pest control

At the end of a tenancy the tenant must leave the property in the same condition it was in at the start of the tenancy, apart from fair wear and tear.

Carpet cleaning

If the carpets were cleaned to a certain standard at the start of the tenancy, the tenant must ensure the carpets are cleaned to that same standard at the end of the tenancy.

However, the property manager/owner cannot require the tenant to:

  • leave the property in a better condition than it was in at the start of the tenancy (e.g. require carpets to be steam cleaned when this wasn’t done before they moved in)
  • purchase goods or services (e.g. a carpet cleaning service)
  • use a specific carpet cleaning service
  • pay a set fee for carpet cleaning

These are offences under the Act.

Example 1: The property manager fills out an Entry condition report (Form 1a) indicating the tenant received the property with steam cleaned carpets and attaches proof of how the carpets were cleaned.

Example 2: The tenant signs the Entry condition report and agrees on the condition of the carpets and how they were cleaned. At the end of the tenancy the tenant fills out the Exit condition report (Form 14a) and indicates the carpets have been steam cleaned and attaches proof of how the carpets were cleaned to the same standard they were in at the start of the tenancy (apart from fair wear and tear).

Pest control

If the property was free of pests at the start of the tenancy the tenant must ensure the property meets that same standard at the end of the tenancy.

However, the property manager/owner cannot require the tenant to:

  • leave the property in a better condition than it was in at the start of the tenancy (e.g. require pest control when the property had pests when they moved in)
  • purchase goods or services (e.g. a pest control service)
  • use a specific pest control service
  • pay a set fee for a pest control service
  • use a particular pest control product

These are offences under the Act.
  Example: The property manager/owner notes on the Entry condition report that the house is free of pests (e.g. fleas, cockroaches) by attaching a receipt as proof.  It is then up to the tenant to prove the property is pest free when they leave the property.