Dispute resolution request (Form 16)

The purpose of the Dispute resolution request (Form 16) is to advise the RTA that there is a dispute and to request assistance in resolving the dispute.

The RTA's free dispute resolution service can help people resolve disputes if they are unable to reach agreement themselves. In many cases, people are able to resolve their disputes by talking with each other and reaching an agreement directly. If a dispute cannot be resolved this way, the RTA may be able to assist.

All relevant fields need to be completed or processing delays may result.

Lodging your form

  • scan and email to: (file size limit <5MB)
  • post to: RTA, GPO Box 390, Brisbane Q 4001

If you submit your form by email, the RTA will acknowledge your form has been received by return email. Please contact the RTA (1300 366 311) if you do not receive this confirmation within 24 hours.

After the RTA receives the request, we assist you and the other person/s to resolve your dispute. This is generally done by a telephone hook-up between you and the other person/s to the dispute.

If the dispute still cannot be resolved, the RTA will issue a Notice of unresolved dispute. This allows an application for a hearing to be made to the Queensland Civil and Administrative Tribunal (QCAT).

More information is available on our Dispute resolution page.

You must sign the form before you lodge it—keep a copy for your records.

Form 16 – Dispute resolution request
Download (PDF 97KB)
Current version: v4 Jun16