The Residential Tenancies and Rooming Accommodation Act 2008 (the Act) is the law that governs renting a place to live in Queensland. This fact sheet contains information and a summary of how the Act applies but should not be relied upon as legal advice for specific cases.
Terms used in this fact sheet
- Abandoned is when the tenant leaves the premises permanently without ending the tenancy agreement.
- Lessors/agents are the people who give the tenants the right to live in the premises (e.g. the property owners), or their representatives (e.g. real estate agents/property managers).
- Premises is the house, unit or caravan being rented.
- Tenants are the people who have been given the right to live in the premises.
- Tribunal is a court that makes final, legally binding decisions on tenancy disputes.
A lessor/agent who believes on reasonable grounds that the premises is abandoned must formally end the agreement before they can take possession of the premises and deal with any property left behind by the tenant.
Can lessors/agents go into premises they believe are abandoned?
Lessors/agents may serve an Entry notice (Form 9) giving 24 hours notice to enter the premises for an inspection if they believe on reasonable grounds that the premises have been abandoned.
What are reasonable grounds?
Many factors could be considered reasonable grounds including some or all of the following:
- rent has not been paid
- a buildup of mail or newspapers still in the mailbox
- observations of neighbours or others that suggest the tenants have abandoned the premises
- the absence of household goods
- gas, telephone and electricity services have been disconnected, or
- the tenant does not respond to attempts to contact them.
How can the tenancy agreement be ended?
There are two ways to end a tenancy agreement for abandonment.
- The lessor/agent can apply to the Tribunal for an order saying the premises is abandoned. This way is recommended if there is doubt about whether the premises is abandoned or not. A tenant who disagrees with the order declaring the premises abandoned may apply to the Tribunal within 28 days of the decision to have it reviewed.
- The lessor/agent can give the tenant an Abandonment termination notice (Form 15). This notice should be served to the tenant in the usual way such as by mail or hand delivered to the premises. A notice can only be sent via email when the tenant has agreed to receive electronic notifications in the rental agreement. If the tenant does not apply to the Tribunal within seven days to have the notice set aside, then the tenancy agreement will be ended seven days after the date the notice was issued.
If the former tenant is dissatisfied with the Abandonment termination order issued by the Tribunal, they can apply to the Tribunal within 28 days after the date of the order for the decision to be reviewed. If the Tribunal is then satisfied the premises were not abandoned, an order for compensation for expenses incurred by the former tenant may be made.
Can lessors/agents claim compensation?
The lessor/agent can apply to the Tribunal for compensation if they lose money, due to rent owing or costs for damages caused either during the tenancy or after abandonment.
Can the rental bond be returned?
The rental bond can be returned, but if an Abandonment termination notice has been served, the RTA cannot process a Refund of rental bond (Form 4) until the Abandonment termination notice has expired.
How are applications made to the Tribunal?
The RTA’s website has information outlining the steps which need to be taken when applying to the Tribunal. Contact the Queensland Civil and Administrative Tribunal (QCAT) for further information and to apply for a hearing.
Places that can help
There are organisations that can assist tenants when they need help with tenancy matters:
For more information contact the Residential Tenancies Authority.
Accessing RTA forms
The RTA’s forms can be obtained electronically or in person by contacting us.
If you need interpreting assistance to help you understand this information, contact Translationz on (07) 2000 4600 during RTA hours of business and ask to speak to the Residential Tenancies Authority (RTA).