Factsheets

The RTA has produced a range of fact sheets for tenants/residents and property managers/owners living in or managing houses, units, flats, caravans and moveable dwellings.

Rental bonds fact sheet

A rental bond (also known as a deposit) is money paid by the tenant at the start of a tenancy agreement. It is used as financial protection for the lessor in case the tenant breaches the terms of the agreement.

899.8 kB Download

Renting with pets fact sheet

Tenants are required to seek the lessor’s consent to keep a pet at the rental property. Lessors can provide approval subject to reasonable conditions as agreed with the tenant, or refuse the request only based on specific reasons under the legislation.

849.1 kB Download

Repair guidelines – property managers/owners

These guidelines discuss discuss different options for property managers/owners to ensure the timely resolution of maintenance issues and to maintain positive relationships with tenants. These guidelines also provide information about what property managers/owners should consider if they are issued with a repair order.

787.1 kB Download

Repair guidelines – tenants

These guidelines discuss different options to ensure the timely resolution of maintenance issues. These guidelines also provide tenants with information about about what to consider if they choose to apply to the Queensland Civil and Administrative Tribunal (QCAT) for a repair order.

855.5 kB Download

Repair orders fact sheet

A repair order ensures that managing parties take action to address repairs to a rental property and its inclusions in a timely manner. 

From 1 October 2022, tenants have the option to apply for a repair order from the Queensland Civil and Administrative Tribunal (QCAT) for routine and emergency repairs.

866.1 kB Download