Renting

Entry to the property

When a tenant is renting a property or room, it is their home. The property manager/owner may need to enter for an inspection, repair or a viewing, but it is important that the tenant’s privacy is respected.

Entry notice

The property manager/owner can only enter the property for a valid reason and if the correct notice has been given using the Entry notice (Form 9).

Entry times

Entry must be between 8am and 6pm Monday to Saturday.

Entry is only permitted outside these hours, on a Sunday or public holidays if the tenant agrees.

General inspections

The property manager/owner must specify a time, or 2-hour window, for a general inspection and must enter the property within that time.

This timeframe does not apply to other people (e.g. tradesperson or a property valuer).

When an entry notice is not required

  • in an emergency
  • if the property manager/owner believes entry is necessary to protect the property from damage about to happen
  • if the tenant verbally agrees with the entry, and
  • to carry out site maintenance in a caravan park (if specified in the tenancy agreement)

Disputes about entry

If entry problems cannot be resolved by the tenant and property manager discussing the issue, the RTA’s dispute resolution service may be able to help.

Entry notice periods (general tenancies and moveable dwellings)

Entry rules for rooming accommodation are different.

Purpose Notice Details
Inspect the property 7 days
Once every 3 months
Follow-up inspection (check a significant breach has been fixed)
24 hours Entry must occur within 14 days of the expiry date on the Notice to Remedy Breach (Form 11) or R11 for rooming accommodation.
Repairs or maintenance (e.g. safety switch and smoke alarm installation)
24 hours Entry can occur without notice if the property is located in a remote area and there is a shortage of tradespeople.
Follow-up inspection to check on repairs undertaken 24 hours Entry must occur within 14 days of the maintenance or repairs being completed.
Show property to a prospective purchaser 24 hours A reasonable amount of time must have passed since the last entry for this reason. There are different rules for open houses.
The property manager/owner must give the tenant a Notice of lessor's intention to sell (Form 10) which must include details of how they plan to market the property.
Show property to a prospective tenant 24 hours A reasonable amount of time must have passed since the last entry for this reason. There are different rules for open houses. The tenant must have also given a Notice of Intention to Leave (Form 13) or a Resident leaving Form R13 for rooming accommodation, or received a Notice to leave (Form 12) or Form R12 for rooming accommodation.
To allow a valuation of the property 24 hours
If the property manager/owner reasonably believe the property has been abandoned 24 hours

Tenant agrees to entry
At the agreed time